QuickBooks Error PS038: Fixing the Payroll Update Error

Author : Adam Henry | Published On : 24 Apr 2024

QuickBooks payroll service is essential for several functions, including paying employee wages, completing tax returns, performing accurate tax computations, and keeping track of time. Consequently, keeping the payroll updated is vital for smooth processing. If you're having trouble running the QB payroll service due to QuickBooks error PS038, this guide will provide you with comprehensive information on the causes and remedies of this problem.

However, encountering the PS038 error from the PSXXX series can disrupt users' ability to run payroll or update tax tables, leading to significant frustration. Alternatively, this payroll error may occur if paychecks become stuck, emphasizing the importance of resolving it promptly for accurate and seamless payroll processing. Our blog offers key reasons and solutions to help you tackle this error code efficiently. Let's delve into the guide and prioritize resolving this issue.

This guide is designed to assist you in easily addressing the update error PS038 in QuickBooks. If you prefer not to troubleshoot the issue yourself or are short on time, you can contact our QuickBooks experts at +18557380359 for immediate assistance in resolving the error code.

What Causes the QB Error PS038 on the System?

You can examine and identify the following causes of QB error PS038 on your system:

QuickBooks payroll error PS038 may arise due to corrupted company files. When these files are damaged or compromised, it can trigger an error, hindering smooth payroll processing.

PS038 in QuickBooks can occur if paychecks become stuck in the system. When paychecks fail to process properly, it can lead to the emergence of this error, disrupting payroll operations.

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Resolving the Payroll Error PS098 in QuickBooks

Resolving the payroll error PS038 in QuickBooks is essential to ensure the accurate downloading of updates and the successful sending of paychecks. After identifying the causes, implement the provided solutions to resolve the issue effectively.

Solution 1: Employ Backup of Payroll Data and Company Files

Encountering challenges accessing payroll data or company files could result from error PS038.

Go to the ‘File’ tab on the main menu of QuickBooks.
Choose ‘Backup Company’ and then select ‘Local Backup.’
When the ‘Create Backup’ page appears, navigate to ‘Local Backup.’
Access the ‘Options’ section and open the ‘Backup Options’ window.
Click on ‘Browse’ to designate the file location.
Confirm the selection by clicking ‘OK’ to save the file in the chosen location.
Make sure to select a local drive for saving the backup.

Solution 2: Confirm the Details of Paychecks Stuck in QuickBooks

Review the information provided on paychecks that are trapped in QuickBooks when encountering QuickBooks error code PS038.

Open the first paycheck from the list and access the ‘Paycheck Detail’ option.
In the ‘Review Paycheck’ window, navigate to the ‘Earnings’ tab.
Add the last item in the list as a new item.
Respond with "No" to close the ‘Net Pay Locked’ window.
Select the ‘Rate Field’ for the newly added item.
Ensure no changes in Net Pay and taxes, then click ‘OK.’
If prompted with a Past Transactions message, click ‘Yes.’
Choose Save & Close and confirm with ‘Yes’ for Recording Transactions.
Re-open the paycheck and access ‘Paycheck Details.’
Remove the item added in step four.
Verify taxes and Net Pay, then click ‘OK.’
Save changes with ‘Save’ & ‘Close.’
Repeat for each paycheck and check for error resolution.

We trust this comprehensive guide has aided in addressing QuickBooks error PS038 effortlessly. If you encounter any hurdles with a specific solution or find these steps ineffective, don't hesitate to contact our team of QuickBooks experts at +18557380359 for prompt assistance.