NICE Appoints Arun Chandra as Chief Operating Officer to Lead New Global Customer Operations

Author : John Brown | Published On : 19 Nov 2025

NICE COO appointment news broke as the company announced Arun Chandra will become its Chief Operating Officer, taking charge of NICE’s newly formed Global Customer Operations division starting December 1, 2025.

Seasoned Executive Joins NICE to Scale Operations

Arun Chandra brings decades of experience from global giants, previously leading customer experience at The Walt Disney Company, and holding senior roles at Meta and Hewlett Packard Enterprise (HPE). His appointment underlines NICE’s focus on operational excellence and aligning its CX platform growth with AI-powered execution.

Role & Responsibilities

In his new role, Chandra will report directly to Scott Russell, CEO of NICE, and will join the company’s Executive Leadership Team. He will lead the Global Customer Operations division, overseeing a broad group of functions including Partners, Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.

Strategic Fit for NICE’s AI-First Vision

NICE CEO Scott Russell expressed confidence that Chandra’s blend of technical expertise, global leadership, and customer-centric transformation will bolster the company’s operational foundation as it accelerates its AI-first strategy.

Chandra himself stated he is “thrilled to join NICE at such a defining moment,” citing the company’s leadership in AI-powered customer experience and its commitment to scalable, global operations.

Previous Experience & Credentials

At Disney, Chandra led a modernization of the customer experience function for its $24 billion streaming business, utilizing AI and automation to drive customer engagement and loyalty.
He has also worked at Meta and HPE, building customer-centric strategies and delivering operational efficiencies.
Educationally, Chandra holds an MBA from Santa Clara University, an MS from The Ohio State University, and a BS from the Indian Institute of Technology.

Why This Matters for NICE & the Market

The appointment signals NICE’s intent to strengthen its operational backbone as it scales customer operations globally.
Consolidating key business enablers under a unified Global Customer Operations division can improve execution, coordination, and customer experience delivery.
With Chandra’s tech and CX background, NICE is underlining its commitment to balancing AI innovation with world-class service and operational discipline.

With Arun Chandra stepping in as COO to lead Global Customer Operations, NICE is clearly positioning itself for the next phase of growth combining AI-driven CX innovation with deep operational rigor.

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