NDIS Website Compliance Checklist: What Every Provider Needs to Know

Author : NDIS Website Design | Published On : 01 Oct 2026

Your website is often the first place participants, families, support coordinators, and referrers learn about your organisation. For this reason, a professional website for your NDIS business needs to do more than look attractive. It should communicate clearly, protect personal information, support accessibility, and avoid misleading claims.

Whether you are building a new website or updating an existing NDIS provider website, this checklist can help you review the most important areas.

1. Clearly explain your services

Visitors should quickly understand:

• What services you provide
• Who your services are designed for
• Which locations you cover
• Whether you work with plan-managed, self-managed, or agency-managed participants
• How someone can contact you
• Whether there are any eligibility or service limitations

Use plain English rather than complicated industry language. Participants and families should not have to read several pages before understanding what you do.

A strong NDIS website design should make important information easy to find on desktop, tablet, and mobile devices.

2. Display your registration status accurately

If your organisation is a registered NDIS provider, describe your registration status accurately. If you are not registered, do not use wording that suggests official NDIS registration or endorsement.

Avoid unclear phrases such as:

• “Official NDIS-approved provider”
• “Government-approved disability service”
• “Guaranteed NDIS-funded service”

Your website should explain your status honestly and avoid creating an incorrect impression.

The NDIS advises providers to give accurate information about their products and services and not make misleading claims about approval, funding, eligibility, or registration. 

3. Be careful when using NDIS branding

The NDIS name, logo, and related branding should only be used in accordance with the relevant guidelines. Do not make your business appear to be operated by, owned by, or officially endorsed by the NDIS.

Review:

• Your website logo area
• Header and footer graphics
• Service pages
• Downloadable brochures
• Social media links
• Advertising banners

If you are unsure whether your branding is appropriate, obtain professional advice before publishing it.

4. Make pricing information clear

If you display prices, make sure they are accurate and easy to understand. Explain whether prices are:

• Per hour
• Per session
• Per visit
• Subject to travel charges
• Dependent on the type of support
• Inclusive or exclusive of GST

Avoid showing one price prominently and hiding important conditions elsewhere on the website.

Providers should also be careful not to represent a higher price to an NDIS participant for the same or substantially similar service without reasonable justification. Advertising and published website pricing can be relevant to this requirement. 

5. Avoid guaranteed outcomes

Every participant has different goals, circumstances, preferences, and support needs. Avoid guaranteeing outcomes that your organisation cannot control.

For example, be cautious with phrases such as:

• “Guaranteed independence”
• “We will improve your life in seven days”
• “Guaranteed NDIS approval”
• “The only provider you will ever need”

Instead, explain what your service is designed to support and use realistic language.

A better approach is:

Our support workers work with participants to build confidence, develop daily living skills, and work towards their individual goals.

6. Use genuine testimonials

Testimonials can help build trust, but they must be genuine and presented accurately. Only publish testimonials from real clients or authorised representatives, and obtain permission before publishing them.

Do not:

• Invent testimonials
• Alter a testimonial so much that it changes the original meaning
• Present an employee’s statement as a customer review
• Publish a review from someone who never used your service
• Display only selected reviews in a misleading way
• Claim that one person’s result is guaranteed for everyone

The ACCC states that businesses must not use fake or misleading reviews and that testimonials should reflect the genuine opinion of someone who experienced the relevant product or service. 

7. Include a privacy policy

An NDIS provider website may collect sensitive information through:

• Contact forms
• Enquiry forms
• Online bookings
• Newsletter subscriptions
• Job applications
• Participant assessments
• Website analytics and cookies

Your privacy policy should explain what information you collect, why you collect it, how it is stored, who it may be shared with, and how people can request access or correction.

The OAIC states that covered organisations should maintain a clearly expressed and up-to-date privacy policy and make it available on their website.

8. Design for accessibility

Accessibility is essential for websites for NDIS providers. Your website should be usable by people with different abilities, devices, and communication preferences.

Important considerations include:

• Good colour contrast
• Clear headings
• Descriptive link text
• Keyboard-friendly navigation
• Captions for videos
• Alternative text for meaningful images
• Simple forms
• Readable font sizes
• Clear error messages
• Avoiding flashing or distracting content

The Web Content Accessibility Guidelines, known as WCAG, organise accessibility around four principles: perceivable, operable, understandable, and robust. 

9. Protect participant images and stories

Before publishing photographs, videos, names, or stories, obtain appropriate consent. Explain where the content will appear and how it may be used.

Be especially careful with:

• Children and young people
• Participant case studies
• Medical or disability-related information
• Family details
• Before-and-after stories
• Videos recorded during support sessions

Consent should be voluntary, informed, and properly documented.

10. Make contact details easy to find

Every NDIS provider website should make it simple for a visitor to take the next step.

Include:

• Phone number
• Email address
• Enquiry form
• Service locations
• Opening hours
• Emergency information, if relevant
• Clear call-to-action buttons

Avoid forcing people to create an account or complete a long form just to ask a basic question.

Final website compliance review

Before publishing your website, check that:

• Your registration status is accurate
• Your services are clearly explained
• Your prices and conditions are transparent
• Testimonials are genuine
• Your privacy policy is current
• Your contact forms protect personal information
• Your website is accessible
• Your images and stories have permission
• Your advertising claims can be supported
• Your NDIS branding follows the relevant guidelines

A professional NDIS website design should combine clarity, accessibility, compliance, and a positive user experience.

Need help with an NDIS provider website? A specialised NDIS website design team can help you structure your pages, improve your messaging, and create a website that is easier for participants and referrers to use.