Gong Appoints Simon Frey as Chief Customer Officer to Drive AI-Powered Customer Success

Author : John Brown | Published On : 06 Mar 2026

Gong, a leading revenue AI company, has announced the appointment of Simon Frey as its new Chief Customer Officer, marking a major milestone as the company’s global customer base surpasses 5,000 organizations. The leadership move highlights Gong’s continued commitment to helping enterprises maximize the value of AI-powered revenue intelligence through its Gong Chief Customer Officer leadership strategy.

Frey previously served as Senior Vice President of Customer Outcomes at Gong and has worked closely with enterprise customers to ensure successful adoption of the company’s platform. In his new role, he will lead the company’s global customer strategy, ensuring organizations can effectively use Gong’s technology to improve revenue performance and streamline go-to-market operations.

Expanding Customer Impact Through AI

Gong’s Revenue AI Operating System helps businesses unify customer data, insights, and workflows into a single platform that enables sales and revenue teams to work more efficiently. By leveraging advanced artificial intelligence capabilities, the platform helps organizations understand customer interactions, automate sales workflows, and improve decision-making across the revenue cycle.

With Frey stepping into the Chief Customer Officer role, the company aims to accelerate the impact of AI across its growing enterprise customer base. Many organizations are currently experimenting with AI-powered tools, but converting those experiments into measurable business outcomes remains a challenge. Gong intends to bridge that gap by helping companies operationalize AI within their everyday revenue processes.

According to Frey, the current market is experiencing rapid innovation in agentic AI technologies. However, organizations still need structured guidance and operational frameworks to turn AI capabilities into tangible results. Gong’s strategy focuses on supporting customers as they integrate AI-powered insights into their go-to-market strategies and revenue operations.

Launching a Unified Customer Office

Alongside Frey’s appointment, Gong has introduced a new initiative called the Customer Office. This new structure brings together pre-sales and post-sales teams under a single strategic framework.

The goal of this integration is to ensure stronger alignment between the promises made during the sales process and the value customers ultimately experience after adopting the platform. By connecting these stages of the customer journey, Gong aims to deliver more consistent outcomes and stronger long-term partnerships.

The Customer Office approach reflects a broader shift in enterprise technology adoption. Modern organizations increasingly expect vendors to act not only as software providers but also as strategic partners that guide implementation, adoption, and long-term value creation.

Strengthening Consulting and Services Capabilities

To support this expanded customer engagement model, Gong has significantly scaled its services and consulting ecosystem. The company has grown this network fivefold, combining internal experts with global systems integrators to help enterprises implement AI-driven revenue strategies more effectively.

In addition, Gong has launched a specialized Revenue Architects team. These experts work closely with customers to design and implement AI-driven revenue systems that align with each organization’s operational structure and business goals.

Revenue Architects act as strategic advisors, helping companies integrate predictive intelligence into their daily operations. By combining technical expertise with industry insights, the team helps organizations adopt AI in a way that produces measurable improvements in sales performance and customer engagement.

Supporting the AI-First Revenue Era

Gong’s leadership team believes that simply adding AI to traditional workflows is no longer enough for modern revenue organizations. Instead, companies require a foundational system that integrates AI insights directly into operational processes.

With Frey leading the Customer Office and the newly formed Revenue Architects team, Gong aims to deliver this next-generation approach to revenue management. The company’s platform combines data intelligence, workflow automation, and AI-driven insights to help teams identify opportunities, optimize performance, and close deals more effectively.

As enterprises increasingly prioritize AI-driven transformation, Gong’s strategy focuses on providing both the technology and expertise needed to help customers succeed in an AI-first economy.

About Gong

Gong is a leading revenue AI platform designed to transform how revenue teams operate. Its Revenue AI Operating System unifies data, insights, and workflows into a single platform that helps businesses understand customer interactions, automate processes, and improve decision-making.

Powered by AI-driven intelligence and advanced analytics, Gong enables more than 5,000 organizations worldwide to enhance sales performance, optimize go-to-market strategies, and achieve stronger revenue outcomes.

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