Fix QuickBooks Error PS036 (Can’t Verify Payroll Subscription)

Author : Adelina Martin | Published On : 12 May 2023

QuickBooks Payroll Error PS036 arises when the payroll subscription is inactive. This snag could also appear if some crucial QuickBooks data files got corrupted. To resolve the issue and to know about the various causes that can lead to it, read this article through to the very end.

What Does QuickBooks Error PS036 Means?

QuickBooks Error PS036 is a payroll-related error that occurs when you try to update your QuickBooks Desktop or download the latest payroll updates. This error is usually caused by an outdated version of QuickBooks Desktop or incorrect payroll service key.

What causes QuickBooks Error PS036?

The following list includes some major factors that might trigger QB payroll Error PS036:

  • The payroll subscription is inactive.
  • The file named 'paysub.ini' may be corrupted.
  • QuickBooks is not updated to the latest version.
  • Incorrect EIN number.
  • Payroll Service Key is not valid
  • The company's PSID is incorrect.
  • Current Windows O/S version and QuickBooks Desktop may be incompatible.

Solutions to sort out QuickBooks Payroll Error PS036

Here are the steps you can follow to fix QuickBooks Error PS036:

Solution 1: Check the Subscription status

  • Install the Tax Table from the website of Intuit.
  • After that, activate the QuickBooks Desktop product.
  • Open your Payroll Service Account and log in by typing the correct credentials.
  • Select "Employee," then "My Payroll Services".

  • Now, advance to the "Account Billing Information".
  • Download the updates and restart the computer.

Solution 2: Rename ‘Paysub.ini’ file

  • Visit My Computer icon and double-click on it.
  • Click on "Organize."
  • Select the "Folder and Search Option".
  • Hit on the 'View'
  • Choose the 'Hidden Files and Folders'

  • Then, click on 'Show Hidden Files, Folders, and Drivers.'
  • Select "Apply."
  • Click on 'OK.'
  • Select 'My PC' and then search for 'Paysub'.
  • Upon locating the file, right-click on it to choose "Rename."
  • The file must now be renamed by adding '.old' to the end of the name.
  • This should fix QuickBooks Payroll Error PS036.

Solution 3: Reset the QuickBooks Update

  • Right-click the QuickBooks icon.
  • Click on Run as administrator.
  • Once in QuickBooks, users need to click on the "Help" tab.
  • Go to the "Options" menu.
  • From there, hit on "Mark All".

  • Follow up by clicking on "Save."
  • Make sure to click on "Reset Update".
  • Choose 'Get Updates'.
  • Finally, install the downloaded updates.

Solution 4: Run QuickBooks Tool Hub

  • Click on Browse.
  • Choose the company file.
  • Hit on 'Check your file'.
  • Follow up by clicking on 'Continue.'
  • Double check the credentials and tap on "Next."

Solution 5: Run the QuickBooks Payroll Update

  • Open QuickBooks Desktop and go to the Employees menu.
  • After that choose Get Payroll Updates.
  • In the Get Payroll Updates window, select the Download Entire Update checkbox.

  • Hit a click on Update.
  • Verify that the payroll update was successful by going to the Employees menu and selecting My Payroll Service, then Account/Billing Information. The Payroll Subscription Information window will open and show the latest update date.


That was all about QuickBooks Payroll error PS036 and the causes and methods to fix it. If you have any unresolved queries, just call our QuickBooks error support professionals at the helpline i.e., 1-800-761-1787.