How to Find a Great Auto Repair Shop in Newcastle

Author : Kelly Trotter Motor Group | Published On : 25 Sep 2021

If you're like most motorists today, you likely plan to keep your car for the long haul. This makes it crucial to find a trusted auto repair shop in Newcastle. That shop should be able to contribute to many more miles of pleasurable driving and help reduce maintenance needs in the future.

How to Find a Great Auto Repair Shop in Newcastle

Our top recommendation is to take your car to the dealer where you purchased it. Dealerships build and maintain their reputations by delivering exceptional customer service, meaning you can trust you and your car will be in capable hands. Technicians at these service centres also receive specialized training to work on your specific make and model, giving peace of mind you may not get from an independent repair shop.

In addition, dealerships offer amenities to work with your schedule and lifestyle needs. For instance, some offer express car servicing so you can be in and out in under two hours. Whether you need logbook service, warranty repairs, or routine check-ups, team members at your dealership have the skill and equipment to quickly return your car to the road.

Ask for Recommendations

It's never a bad idea to ask friends and family members for repair shop recommendations. You can trust in what they say because they're likely to give you the name of a place they've previously visited - and where they enjoyed a positive experience.

With that being said, it's crucial to understand the type of service centres others recommend. Your dad, for example, may have an older model that doesn't require the same advanced equipment as today's cars. You should therefore ensure any recommended repair shop has experience working with your specific make and model.

Read Internet Reviews

Internet reviews don't necessarily paint a crystal clear picture of a repair centre's capabilities, but they can give a general sense of what to expect. Just remember that not every review is legitimate. Some people will disparage a business for reasons you can't understand. What you want to look for are reviews that sound sincere, such as those that give details of a recent experience or mention a particular staff member.

Conduct an Evaluation

Once you've identified one or two potential service centres, it's time to look into them further. Find how out how long they've been in business and how they handle customer complaints. Also, feel free to visit the shops and speak with employees as you inspect the general environment. Look for a clean and well-organized centre that reflects attention to detail. Repair equipment should similarly appear up-to-date, and the waiting area should have a welcoming feel.

Last but not least, ensure the service centre performs more than routine oil changes and tyre rotations. You want to find a shop where you can take your car for all its maintenance needs. This is more convenient than running to multiple locations and allows you to build a long-standing relationship with the managers and staff members.

Finding a great repair shop doesn't have to be stressful. Simply do a little legwork before making your ultimate decision. Give serious consideration to your dealership, ask for recommendations, and then conduct your own evaluation. The goal is to find a reliable centre that will save you time, money, and hassle. Likewise, the staff members should help ensure your vehicle remains healthy for many years to come.